THE SHOPPING EXPERIENCE
Shipping & Customer care
Everything you need to know before placing your order, from processing and delivery to packaging, returns, and frequently asked questions.
Shipping & Handling Policy
At The Hair Playhouse, we are committed to providing quality hair products and a smooth shopping experience. Because many of our products are sourced specifically for our customers, additional time is needed to process and fulfill orders.
Order Processing & Fulfillment
Please allow approximately 5 business days for order processing and fulfillment.
This timeframe allows us to source your selected products, receive inventory, inspect your order, and prepare it for shipment.
Processing begins once your order and payment have been confirmed. Business days are Monday through Friday, excluding holidays.
Shipping & Delivery
Once your order has been processed and shipped, please allow approximately 7 additional business days for delivery.
Our current estimated turnaround time is approximately 2–3 weeks from the date your order is confirmed.
Please understand that delivery estimates are not guaranteed. Vendor availability, holidays, weather conditions, and shipping carrier delays may affect your delivery timeframe.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow time for tracking information to update after the carrier receives your package.
Local Pickup
Local pickup is available for customers who prefer not to have their orders shipped.
Pickup arrangements and instructions will be provided once your order is ready. Please wait for confirmation before attempting to pick up your order.
Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
The Hair Playhouse is not responsible for delivery delays or issues resulting from incorrect addresses provided by the customer.
Delays & Special Circumstances
Although we work diligently to fulfill orders within our estimated timeframe, unexpected delays may occur due to vendor availability or shipping carrier issues.
If your order experiences a significant delay, we will make every effort to communicate important updates.
Lost, Stolen & Damaged Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling procedures.
If your tracking information indicates a delivery issue, please contact us so we can assist with the next steps.
If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and supporting photos.
Before Placing Your Order
By completing your purchase, you acknowledge and agree to the processing and shipping timelines outlined in this policy.
Thank you for choosing The Hair Playhouse. We appreciate your patience and support!
Return & Exchange Policy
At The Hair Playhouse, all hair and wig purchases are considered final sale.
Due to the personal nature of our products, we do not accept returns, exchanges, or refunds for hair purchases.
All Sales are Final
Please review product descriptions, available lengths, textures, colors, and lace options carefully before completing your purchase.
We encourage customers to contact us with any questions before placing an order to ensure they are selecting the correct product.
Order Issues
If you receive an incorrect or damaged item, please contact The Hair Playhouse promptly after delivery with your order number and clear photos of the item and packaging.
Each concern will be reviewed individually.
Order Cancellations
Because products may be sourced specifically for individual orders, cancellation requests must be submitted as soon as possible.
Once an order has entered processing or products have been sourced, cancellation may no longer be available.
Thank you for understanding and respecting our purchasing policies.